Igor Marchuk
AIOps Support Engineer · L3 Cloud Support · Google Cloud Architect
12+ years delivering enterprise-grade technical support and AI platform operations — keeping mission-critical cloud and AI systems reliable, secure, and fast.
About
Professional Summary
I lead Level-3 technical support for enterprise cloud and AI platforms, where the hardest escalations land. My background spans Google Cloud architecture, high-stakes financial services environments at Barclays Capital, and the operations behind modern AI services like Gemini, ChatGPT, and Claude.
I'm the person teams call when an incident is ambiguous, time-sensitive, and visible to stakeholders. I pair deep GCP and identity/security expertise with calm, precise communication — turning chaotic outages into clear root-cause stories and lasting fixes.
Core Expertise
What I bring to the table
Cloud & AIOps
AI, LLM & Agents
Identity & Security
Support & Operations
Automation & IaC
Platforms & Tooling
Domains
Certifications
Credentials & continuous learning
Google Cloud certified, with a 2026 focus on enterprise AI, agents, and the Gemini platform.
Google Professional Cloud Architect
Google Cloud · Professional-level certification
Deploy an Agent with Agent Development Kit (ADK)
Add Agents to Gemini Enterprise
Deploy Gemini Enterprise with Workspace Data Sources & Model Armor
Streamline Application Development with Gemini CLI
Experience
Where I've made an impact
Lead Application Support Engineer
CurrentGoogle Client · EPAM Systems
Owning L3 escalations for Google's enterprise AI and cloud services — driving incident triage, root-cause analysis, and cross-team resolution for the highest-severity, most ambiguous issues.
Technical Support Engineer
Barclays Capital · Financial Services
Supported mission-critical trading and banking platforms in a regulated, zero-downtime environment — building the rigor and stakeholder discipline that defines high-stakes enterprise support.
Network & Systems Engineer
Bilink ISP
Built the networking, Linux, and infrastructure foundations — managing connectivity, systems, and customer-facing operations end to end.
Personal Projects
Things I build for fun
Self-hosted, from-scratch engineering — security tooling, platform internals, and full-stack products.
Sova — Live Emotional-Support Video Chat
sovatalk.comA production platform for anonymous, on-demand live video chat and private 1-on-1 sessions with empathetic listeners, with cryptocurrency (Bitcoin / Lightning) payments. Beyond the product, it is a complete cloud-native DevOps implementation — full CI/CD · GitOps · DevOps across multi-node Dev / UAT / Production environments. A Dockerised Next.js application plus background workers run on Kubernetes (k3s) across three separate environments; Argo CD continuously reconciles each from Git (app-of-apps, Sealed Secrets, CloudNativePG); GitHub Actions drives automated SemVer releases, container image builds to GHCR, vulnerability scanning, automatic UAT deployment, and gated promotion to Production; Terraform and Ansible provision and configure the infrastructure. Real-time media runs on LiveKit (WebRTC) behind host nginx + Let's Encrypt, with BTCPay Server for payments.
SAML + OIDC SSO Identity Provider
sso.fsmaster.comA complete SAML 2.0 + OpenID Connect Identity Provider written in pure Python — with no SAML/OIDC libraries. Hand-rolled XML signing, assertions, and token flows to drive single sign-on for Google Workspace.
track — URL & Screenshot IP Logger
scerenshot.appGrabify-style short links that capture each visitor's IP, geolocation (country / region / city on a live map), and device details. Supports URL redirects and image serving, with a built-in analytics dashboard.
Contact
Let's build something reliable
Available for senior AIOps and L3 cloud support roles. The fastest way to reach me is email or LinkedIn.
Telegram: @fsmaster